FAQs and Store Policies

What fabrics are available?
We currently stock 3 different fabrics available in various designs: 100% Cotton Sateen, 100% Cotton Canvas and Swim Lycra -  (search by design then use a drop down menu to pick a fabric.)

Our Cotton Sateen is soft and flow-y, and drapes like a rayon with a very slight sheen.

The 100% Cotton Canvas is thick enough for homewares and craft projects with little stretch, but light enough to be used for structured clothing.

The Swim Lycra is also incredibly soft and most suitable for swim - it is slightly thinner than standard lycra used for activewear but still durable enough to not need lining in kids' swimwear.

Please note that synthetic and natural fibres absorb inks differently so there will be some subtle variations in vibrancy. 

How big are the designs?
A clear photo of the scale of each design is included in each listing, so please make sure you check it (we tend to favour LARGE repeats!).

How much fabric in each listing?
Each listing is for 1m and fabrics are 145cm wide. Fabric will be cut as continuous yardage where more than one metre of a design is ordered on the one fabric.

How much is each fabric?
All fabrics are $28/m. I know. Crazy. $28/m for gorgeous quality and 145cm wide?! But I'm dead keen to make these beauties as accessible as possible! 

How do I need to care for these fabrics?
In our wash tests I have experienced imperceptible fading. If you are using these for your business, I would always recommend a cold wash and dry in the shade, but you can rest assured that it will be impressive for your customers to fade these fabrics!

How much will shipping cost within Australia?
Shipping within Australia is tracked and a flat rate of $11 or free when you spend over $150 (6m+ at $28/m). 

What kind of shipping do you use?
We use both Sendle (Fastway and Couriers Please) and Australia Post. Parcels are tracked. Parcels over 500gms require a signature on delivery. If a parcel delivery attempt is made but your parcel remains unclaimed (and is returned to Ellie Whittaker), you will be liable for the cost of returning the parcel to your home again. 

Do you ship internationally?
International rates can be calculated at checkout according to quantity/weight. 

Can I use these fabrics for my business?
Yes! If you are a business looking to use my fabrics that's wonderful - you're welcome to do so! If you're a business looking to order 30m or more please get in touch about a bulk discount. I would love to see what you make so please feel free to tag me on Instagram or Facebook @elliewhittakerstudio .

Do you accept returns/exchanges?
As per the ACCC recommendations, we do not accept returns due to a change in mind. If we send the wrong product or your product is faulty please contact us directly and we will make arrangements to replace your fabric. We also do not accept exchanges if you have not taken note of the scale as a clear photograph is provided in the listing.

Can I wholesale your fabrics?
At this stage, no. As we are just starting out we are unable to offer this service but would love to in the future! Please check back and follow our progress on Instagram

Do you do custom fabrics? 
Absolutely! I've been designing custom fabrics for 8 years and would love to hear from you. Please feel free to shoot me an email :)