FAQs and Store Policies
What fabrics are available?
This first range will initially be available in both 100% Cotton Sateen and Swim Lycra - (search by design then use a drop down menu to pick a fabric. You can do this more than once if you want a design in both Sateen and Lycra).
Our Cotton Sateen is soft and flow-y, and drapes like a rayon with a very slight sheen. The Swim Lycra is also incredibly soft and most suitable for swim - it is slightly thinner than standard lycra used for activewear but still durable enough to not need lining in kids' swimwear.
A clear photo of the scale of each design is included in each listing, so please make sure you check it (we tend to favour LARGE repeats!).
How much fabric in each listing?
Each listing is for 1m and fabrics are 150cm wide (You heard us Not 115cm or 145cm...150cm!). Fabric will be cut as continuous yardage where more than one metre of a design is ordered on the one fabric.
How much is each fabric?
Both fabrics are $28/m. I know. Crazy. $28/m for gorgeous quality and 150cm wide?! But I'm dead keen to make these beauties as accessible as possible!
How do I need to care for these fabrics?
In our wash tests I have experienced imperceptible fading. If you are using these for your business, I would always recommend a cold wash and dry in the shade, but you can rest assured that it will be impressive for your customers to fade these fabrics!
Why are we doing pre-orders?
As we begin our fabric journey, and being conscious of waste, we are using pre-orders to ascertain the size of runs. We really appreciate your patience and will endeavour to ship your order within 4 weeks. If you need fabric urgently please check back in the near future as we start keeping additional stock on hand.
How much will shipping cost within Australia?
Shipping within Australia is tracked and a flat rate of $11 or free when you spend over $150 (6m+ at $28/m).
Do you ship internationally?
International rates can be calculated at checkout according to quantity/weight.
Can I use these fabrics for my business?
Yes! If you are a business looking to use my fabrics that's wonderful - you're welcome to do so! 10% is automatically deducted at checkout for orders of 50m or more. I would love to see what you make so please feel free to tag me on Instagram or Facebook @elliewhittakerstudio .
Do you accept returns/exchanges?
As per the ACCC recommendations, we do not accept returns due to a change in mind. If we send the wrong product or your product is faulty please contact us directly and we will make arrangements to replace your fabric. We also do not accept exchanges if you have not taken note of the scale as a clear photograph is provided in the listing.
Can I wholesale your fabrics?
At this stage, no. As we are just starting out we are unable to offer this service but would love to in the future! Please check back and follow our progress on Instagram.
Do you do custom fabrics?
Absolutely! I've been designing custom fabrics for 8 years and would love to hear from you. Please feel free to shoot me an email :)