FAQs


FAQs

What fabrics are available?

We currently stock 100% organic cotton sateen. Sateen is soft and flow-y, and drapes like a rayon with a very slight sheen. Our sateen is soft enough for garments but firm enough for light craft.

Are your fabrics ethical?
Our fabrics are GOTS certified. GOTS is the "Global Organic Textile Standard', a worldwide leading textile processing standard for organic fibres, including ecological and social criteria, backed up by independent certification of the entire textile supply chain. You can read more here
Our manufacturer also prides theirselves on their ethical practices, using eco inks, recycled packaging, donating to various NGOs and recycling leftover dyes in their own on-site nursery. You can truly feel at peace knowing your fabrics are created well.

Is your practice sustainable?
Our packaging is made from biodegradable and compostable materials. We also use recycled paper ribbon to secure our fabrics, sourced from a forest and supply chain that is managed responsibly and sustainably. Our information cards are re-purposable as 'Ellie Whittaker' greeting cards with a quick snip down the centrefold.
We are presently researching even more ethical base fabrics, as well as ways to recycle offcuts and create a circular economy for our customers' garments. We are constantly working on being better.

How big are the designs?
A clear photo of the scale of each design is included in each listing, so please make sure you check it (we tend to favour LARGE repeats!).

How much fabric in each listing?
Fabrics are pre-cut so as to maintain accurate stock levels.Where more than one metre is ordered from the drop down menu it will be sent as one continuous piece. However, if two pieces are ordered they cannot be combined to create one continuous piece.

How much is each fabric?
All fabrics are $32/m. We know. Crazy. $32/m for gorgeous quality and 145cm wide?! But we keen to ensure colourful, ethical fabrics are as accessible as possible! 

How do I need to care for these fabrics?
In our wash tests we have experienced imperceptible fading. We use gentle cycles or hand washing and would always recommend a cold, hand wash and dry in the shade before sewing.

What are the shipping and taxes?
Shipping within Australia is tracked and a flat rate of $11 or free when you spend over $150 (6m+ at $32/m). 

International rates are set by Australia Post and can be calculated at checkout according to quantity/weight. If you'd like to research your country's shipping rates you can use the Australia Post calculator found here.

What kind of shipping do you use?
We ship exclusively with Australia Post. All parcels are tracked. If a parcel delivery attempt is made but your parcel remains unclaimed (and is returned to Ellie Whittaker), you will be liable for the cost of returning the parcel to your home again. 

What if I've received the wrong order?
Please contact us ASAP so that we can make arrangements to correct your order.

Can I use these fabrics for my business?
Yes! If you are a business looking to use my fabrics that's wonderful - you're welcome to do so! I would love to see what you make so please feel free to tag me on Instagram or Facebook @elliewhittakerstudio .

What is your policy on Returns and Refunds?
As per the ACCC recommendations, we do not accept returns due to a change in mind. If we send the wrong product or your product is faulty please contact us directly and we will make arrangements to replace your fabric. We also do not accept exchanges if you have not taken note of the scale as a clear photograph is provided in the listing.

Can I wholesale your fabrics?
At this stage, unfortunately not. As we are just starting out we are unable to offer this service but would love to in the future! Please check back and follow our progress on Instagram

What Payment Methods do you offer?

We offer credit card and PayPal payments.